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What size should I buy?
If you’re not quite sure which size is right for you, refer to our size charts. They’re located underneath the available sizes for each of our products.
Can I alter the details of the rings? Can I do a different center stone?
Of course! We offer all kinds of customizations! Please contact us at service@gemsmagic.com for details!
What is your resize policy?
We do offer resizing services, but I will recommend going to a local jewelry shop since you'll be able to communicate with the jeweler in person and they'll be able to adjust it to the size of your finger more precisely. The influence on the ring is minimal if the size difference is small(within 1).
Of course, you can also send it back to us to modify the size, but we will charge an additional fee, 10% to 15% of the product price based on the workmanship of the ring. And the cycle time for the ring to be sent back for re-sizing is about one month.
So we recommend that you confirm your ring size to minimize modifications.
Do you offer engraving?
Yes, we'd be happy to personalize your ring with an inscription for free. You can add the engraving when you place an order.
How long does it take to receive the ring?
All of our rings are custom made and 100% handmade, so they usually take about 2~3 weeks to make. After the ring is completed, I will send you pictures for your confirmation to avoid the appearance of the ring not meeting your expectations. After you confirm it, I will arrange delivery as soon as possible, and then I will synchronize the logistics information with you.
Place your question or heading here
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
All items are made to order for each customer. Please allow 3-4 weeks after purchase for shipping.
All standard shipping are free within the United States.
All orders shipped with USPS Express.
For international shipments, each customer is responsible for any customs/duties taxes that are required.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How do I return/exchange my ring?
We offer a 30-day hassle-free return policy.
PLEASE CONTACT US FIRST( E-mail: service@gemsmagic.com) before returning any items and we will give you instructions on returning them. All items must be sent to the address below. A refund will be issued minus shipping and restocking fees. Refund is not guaranteed if we are not contacted before item is shipped.
Returned products must not show signs of wear and tear, marks and scratches, or have any kind of damage.
Our return policy EXCLUDES custom orders, engraved items, and items broken or damaged after receipt.
You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable.