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1. Unique: Each piece is carefully crafted to show your unique style.
2.Excellent Service: We will ensure that we communicate with you every step of the way, all in order to create a ring that satisfies you.
3. Unbeatable price: lower than market price.
4. Complete security: All your information is completely confidential, and our secure website ensures safe transactions.
5. Convenience: No need to spend hours at the mall or endlessly browse the Internet to get a stunning piece of jewelry.
6. Wide Variety: Choose from thousands of designs to suit every need and budget, ensuring you find a unique piece that's right for you.
7. Full Guarantee: If for any reason you're not satisfied, let us know within 30 days of purchase, and your rings will be kept safe and polished with warranty.
8. Free shipping.
9. Trustworthy: We've helped tens of thousands of customers find their dream rings, and real reviews from real customers are everywhere!
If you’re not quite sure which size is right for you, refer to our size charts. They’re located underneath the available sizes for each of our products.
Yes, we'd be happy to personalize your ring with an inscription for free. You can add the engraving when you place an order.
Of course! We offer any type of custom or personalized order. If you have an idea for a ring, you are welcome to provide us with pictures or specifications of what you would like made. Please contact us at service@gemsmagic.com for details!
Please note:
1. We reserve the right to shelve and sell customized products.
2. The custom order is specifically made for you, which is not refundable unless there is a defect with the item when you get the item, in that case we will make a new one.
Of course, our experts will conduct quality inspection on the rings before shipment.
Yes, we source all of our stones from a concious lab in the State, they are all responsibly sourced.
We offer payment plans with 0% interest up to 24 installments. It can be a weekly or monthly payment plan.
The first payment will be $100 at least. When the first payment is up to 1/2 of the order total, we will start making your ring.
The piece will be shipped once the last payment is paid.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
All items are made to order for each customer. Please allow 3-4 weeks after purchase for shipping.
All standard shipping are free within the United States.
All of our rings are custom made and 100% handmade, so they usually take about 2~3 weeks to make. After the ring is completed, I will send you pictures for your confirmation to avoid the appearance of the ring not meeting your expectations. After you confirm it, I will arrange delivery as soon as possible, and then I will synchronize the logistics information with you.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Yes, our packaging is discreet and does not mention Gemsmagic.
If you're worried you can change your address to the address of a nearby Po Box or a post office for you to pick up.
We stand behind the quality of our craftsmanship. If you receive a defective item, please contact us within 5 days of receiving your package via email at service@gemsmagic.com.
If you are unsatisfied for personal reasons, please contact us within 30 days of receiving your package.
For more return/exchange details, please check here!
We strongly recommend confirming your correct ring size before placing your order, as a proper fit is essential for your satisfaction. Should you require a resize due to providing an incorrect size, our policy is designed to be as helpful and clear as possible.
For more resize details, please check here!
We offer a 30-day hassle-free return policy. PLEASE CONTACT US FIRST( E-mail: service@gemsmagic.com) before returning any items and we will give you instructions on returning them.
All items must be sent to the address below. A refund will be issued minus shipping and restocking fees. Refund is not guaranteed if we are not contacted before item is shipped.
Our return policy EXCLUDES custom orders, engraved items, and items broken or damaged after receipt.
You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable.
For more return/exchange details, please check here!
To ensure your jewelry remains in pristine condition, we recommend the following care guidelines:
- Prevent exposure to moisture, chemicals, and corrosive substances. Always remove your jewelry before showering, swimming, engaging in physical activities, or using beauty products. This practice helps minimize tarnishing and preserves the brilliance and longevity of your pieces.
- Store each jewelry item separately in a soft pouch, a dedicated compartment within a jewelry box, or a sealable plastic bag. When placing jewelry in drawers or boxes, use soft lining materials such as felt or velvet to protect against scratches and surface damage.
At Gemsmagic, we want you to shop with full confidence, knowing that we fully stand behind the quality and durability of every item we offer.
For your peace of mind, we provide a one-year warranty on all eligible products. This warranty covers specific repairs and replacements under the conditions detailed in our Warranty Policy.
