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FAQs

If you have any other questions, please contact me via email service@gemsmagic.com

About Gemsmagic

1. Unique: Each piece is carefully crafted to show your unique style;
2.Excellent Service: We will ensure that we communicate with you every step of the way, all in order to create a ring that satisfies you.
3. Unbeatable price: lower than market price;
4. Complete security: All your information is completely confidential, and our secure website ensures safe transactions;
5. Convenience: No need to spend hours at the mall or endlessly browse the Internet to get a stunning piece of jewelry;
6. Wide Variety: Choose from thousands of designs to suit every need and budget, ensuring you find a unique piece that's right for you.
7. Full Guarantee:If for any reason you're not satisfied, let us know within 30 days of purchase, and your rings will be kept safe and polished with warranty;
8. Free shipping
9. Trustworthy: We've helped tens of thousands of customers find their dream rings, and real reviews from real customers are everywhere!

Ring

If you’re not quite sure which size is right for you, refer to our size charts. They’re located underneath the available sizes for each of our products.

https://www.gemsmagic.com/pages/size-chart

We do offer resizing services within 30 days if your ring doesn‘t fit, but I will recommend going to a local jewelry shop since you'll be able to communicate with the jeweler in person and they'll be able to adjust it to the size of your finger more precisely. The influence on the ring is minimal if the size difference is small(within 1).
Of course, you can also send it back to us to modify the size, but we will charge an additional fee, 10% to 15% of the product price based on the workmanship of the ring. And the cycle time for the ring to be sent back for re-sizing is about one month.
So we recommend that you confirm your ring size to minimize modifications.

Of course! We offer any type of custom or personalized order. If you have an idea for a ring, you are welcome to provide us with pictures or specifications of what you would like made. Please contact us at service@gemsmagic.com for details!

Please note:

1. We reserve the right to shelve and sell customized products.

2. The custom order is specifically made for you, which is not refundable unless there is a defect with the item when you get the item, in that case we will make a new one.

Yes, we'd be happy to personalize your ring with an inscription for free. You can add the engraving when you place an order.

Yes, we source all of our stones from a concious lab in the State, they are all responsibly sourced.

Ordering

All of our rings are custom made and 100% handmade, so they usually take about 2~3 weeks to make. After the ring is completed, I will send you pictures for your confirmation to avoid the appearance of the ring not meeting your expectations. After you confirm it, I will arrange delivery as soon as possible, and then I will synchronize the logistics information with you.

We completely get it, we change our minds too! All the orders can be cancelled within 72 hours for free. All the ring are made to order and 100% hand-made, so once the production begins, we will charge $100 / ring for cancellations.

We offer payment plans with 0% interest up to 24 installments. It can be a weekly or monthly payment plan.
The first payment will be $100 at least. When the first payment is up to 1/2 of the order total, we will start making your ring.
The piece will be shipped once the last payment is paid.

Shipping, Returns, Exchanges & Warranty

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

All items are made to order for each customer. Please allow 3-4 weeks after purchase for shipping.

All standard shipping are free within the United States.

All orders shipped with USPS.

If you have other requirements for transportation, please contact us.

Yes, our packaging is discreet and does not mention Gemsmagic.

If you're worried you can change your address to the address of a nearby Po Box or a post office for you to pick up.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We offer a 30-day hassle-free return policy. PLEASE CONTACT US FIRST( E-mail: service@gemsmagic.com) before returning any items and we will give you instructions on returning them. All items must be sent to the address below. A refund will be issued minus shipping and restocking fees. Refund is not guaranteed if we are not contacted before item is shipped. Returned products must not show signs of wear and tear, marks and scratches, or have any kind of damage. Our return policy EXCLUDES custom orders, engraved items, and items broken or damaged after receipt.You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable.

EVERY PURCHASE MADE AT GEMSMAGIC INCLUDES OUR - FREE WARRANTY
We stand behind the quality and craftsmanship of our jewelry. Our warranty includes:

All repairs within 1 year of purchase.
Correcting any manufacturing defects.

Our manufacturing warranty does not include:
The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
Damage due to wear such as worn or bent prongs or the resulting loss of gemstones.
Theft or loss of the ring.

Please note that all fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Precious metals, especially prongs, wear down over time and may require restoration work as part of normal maintenance. Our manufacturing warranty excludes coverage for wear and tear, maintenance, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.