ABOUT US
GemsMagic ("we," "us," or "our") operates the GemsMagic website and related services. This Privacy Policy applies to all products, services, and websites operated under the following brand and entity:
- GemsMagic
- Website: https://www.gemsmagic.com/
When we refer to “our store,” “our website,” or “our services” in this Privacy Policy, we mean all platforms and services operated by GemsMagic. Personal information collected through these channels may be used to provide, improve, and market our services as described below.
If you have any questions about this Privacy Policy, please contact us at: service@gemsmagic.com
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, billing and shipping address, phone number, and email address.
When you browse our store, we also automatically receive your device information, including your Internet Protocol (IP) address, browser type, time zone, and operating system. This helps us understand how customers use our site and improve user experience.
We may use your information to:
- Process and fulfill orders
- Provide customer service and after-sales support
- Communicate with you about your order
- Screen orders for risk or fraud
- Improve our website and product offerings
- Send marketing and promotional communications (where permitted)
Email marketing (if applicable): With your permission, we may send you emails about new products, special collections, promotions, and store updates. You can unsubscribe at any time.
SECTION 2 – CONSENT
How do you get my consent?
When you provide personal information to complete a transaction, verify your payment, place an order, arrange for delivery, or request a return, we understand that you consent to our collecting and using it for that specific purpose.
If we request your personal information for a secondary purpose, such as marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to decline.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information at any time by contacting us at: service@gemsmagic.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if:
- We are required to do so by law or legal process
- You violate our Terms of Service
- It is necessary to protect our rights, property, or safety, or that of others
- It is needed for fraud prevention or investigation
SECTION 4 – SHOPIFY HOSTING
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage systems and databases, and the general Shopify application. They store your data on secure servers protected by firewalls and security controls.
Payment
If you choose a direct payment gateway to complete your purchase, Shopify stores your payment data in encrypted form according to the Payment Card Industry Data Security Standard (PCI-DSS).
Your transaction data is stored only as long as necessary to complete your purchase transaction. After that, it is deleted or anonymized according to applicable requirements.
You may also review Shopify’s policies:
- Shopify Terms of Service
- Shopify Privacy Policy
SECTION 5 – THIRD-PARTY SERVICES
We use third-party service providers to help us operate our business, such as:
- Payment processors
- Shipping and logistics providers
- Analytics providers
- Advertising and marketing platforms
- Customer support tools
These providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
Please note that certain providers may be located in different jurisdictions than you or us. Your information may therefore be subject to the laws of those jurisdictions.
When you click on links on our store, they may direct you to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy statements.
Analytics & Advertising
We may use tools such as:
- Google Analytics
- Google Ads
- Meta/Facebook Ads
- Other advertising platforms
These tools help us understand user behavior and deliver relevant advertising. They may use cookies and similar technologies.
SECTION 6 – SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information and ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.
Security measures include:
- SSL encryption
- Secure hosting infrastructure
- Limited access to personal data
- PCI-DSS compliant payment processing
However, no method of transmission over the Internet or electronic storage is 100% secure.
SECTION 7 – COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Analyze site traffic
- Support marketing and advertising
Typical cookies may include:
- Session cookies (store session information)
- Cart cookies (store cart contents)
- Analytics cookies (measure visits and behavior)
- Advertising cookies (support ad delivery and measurement)
You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
You may also opt out of certain targeted advertising through industry tools such as the Digital Advertising Alliance opt-out page.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
We do not knowingly collect personal information from children.
SECTION 9 – YOUR PRIVACY RIGHTS (US STATE LAWS & SIMILAR)
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information
- Opt-out of targeted advertising
- Opt-out of the sale or sharing of personal information (where defined by law)
To submit a request, please contact: service@gemsmagic.com
We will respond to verifiable requests within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.
SECTION 10 – MARKETING OPT-OUT
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at service@gemsmagic.com with “Unsubscribe” in the subject line
- Adjusting your account communication preferences (if available)
SECTION 11 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon posting on the website.
If we make material changes, we will update the policy date and provide notice where appropriate so you are aware of what information we collect and how we use it.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, file a complaint, or request more information, please contact:
Privacy Compliance – GemsMagic
Email: service@gemsmagic.com
